Terms of service.
Limitation of Refunds
Due to the custom nature of digital media, no refunds will be issued once services have been rendered and content delivered, except in cases of proven technical failure on our part.
If a client believes a refund may be warranted, they are encouraged to contact us directly so their concerns can be reviewed and discussed in a timely and professional manner.
Terms of Service
By booking with Tailored Imaging, you agree to the following terms and conditions.
1. Booking & Payment
All services must be booked in advance through our booking system or approved communication channels. Full payment is due at the time of booking unless otherwise agreed upon in writing.
Appointments are not confirmed until payment has been received.
2. Cancellations & Rescheduling
Cancellations or rescheduling requests must be made at least 24 hours prior to the scheduled appointment.
Appointments canceled with less than 24 hours’ notice may be subject to a cancellation fee or forfeiture of payment.
Weather-related reschedules (for exterior or aerial work) are allowed at no additional charge and will be rescheduled at the earliest availability.
3. Property Readiness
The Client is responsible for ensuring the property is photo-ready at the scheduled time.
See our “Shoot Day Checklist” in order to ensure all criteria is met
If the property is not ready upon arrival, additional fees may apply or the appointment may be canceled without refund.
4. Creative Style & Editing
By booking, the Client acknowledges that they have reviewed our portfolio and agree to our creative style, composition, and editing approach.
Requests for extensive retouching, object removal, or edits beyond standard deliverables may incur additional fees.
5. Deliverables & Turnaround Time
Photos, videos, and other media will be delivered digitally via online gallery or download link.
Standard turnaround time is [24–72 hours], excluding weekends and holidays unless otherwise noted.
Rush delivery may be available for an additional fee.
6. Usage Rights & Licensing
All media produced by Tailored Imaging is licensed to the Client for:
Marketing the photographed property
MLS listings
Personal agent branding related to that listing
Media may not be:
Sold, transferred, or shared with third parties (builders, stagers, designers, other agents, etc.) without written permission
Used for paid advertising by third parties
Tailored Imaging retains full copyright to all content.
7. Aerial & Drone Services
Drone services are subject to:
FAA regulations
Weather conditions
Airspace restrictions
Property accessibility
If drone footage cannot be captured due to legal or safety restrictions, the aerial portion of the package will be refunded or substituted at our discretion.
8. Liability
The Client affirms that they have permission to photograph and record the property and accepts responsibility for securing pets, valuables, and property access.
Tailored Imaging is not responsible for:
Property damage not caused by direct negligence
Delays due to weather, access issues, or circumstances beyond our control
9. Archiving
We do not guarantee long-term storage of delivered media. Clients are responsible for downloading and backing up their files upon receipt.
10. Acceptance of Terms
By booking with Tailored Imaging, the Client confirms that they have read, understood, and agreed to these Terms of Service.
Privacy Policy
Effective 12/10/2025
At Tailored Imaging Co. your privacy is a top priority. This Privacy Policy explains how we collect, use, and protect the personal information of our clients and visitors when you use our services, including real estate photography, videography, and marketing services.
1. Information We Collect
When you book or interact with us, we may collect:
Personal details: Your name, email address, and phone number.
Property information: Address and relevant details of the property you want us to photograph or film.
Payment information: We use Stripe to securely process payments; we do not store your full payment details on our systems.
We may also collect information automatically through website analytics and cookies to improve your experience.
2. How We Use Your Information
We use your information to:
Schedule and provide photography, videography, and marketing services
Communicate with you about bookings, updates, or promotions (if you opt in)
Process payments securely via Stripe
Ensure compliance with applicable drone regulations when capturing aerial imagery
3. Sharing of Information
We do not sell, rent, or share your personal information with any third parties, except where necessary to provide services (e.g., Stripe for payment processing) or as required by law.
4. Data Security
We take reasonable measures to protect your information, including secure storage and restricted access. While no system is 100% secure, we take your privacy seriously and strive to safeguard your personal data.
5. Your Rights
You have the right to:
Access the information we hold about you
Request corrections to any inaccurate information
Request deletion of your personal data (except where we are required to retain certain information for legal or business purposes)
To exercise these rights, contact us at the details below.
6. Policy Updates
We may update this Privacy Policy occasionally. Any changes will be posted on this page with the updated “Effective Date.”
7. Contact Us
If you have questions or concerns about your privacy, please contact us at:
Tailored Imaging Co.
Email: Taylor@tailoredimagingco.com
Phone: 864-247-2962